Using Soluto, you can remotely help someone else make their computer much better.
When the person you support is having an issue on their PC, all they need to do is press F8 and a screenshot will pop up with a space for them to write a personal message to you.
An email will then be sent to you with this message and screenshot, as well as the technical details of what’s happening on their PC. This way you don’t have to spend long hours on the phone trying to figure out what’s frustrating their PC, and you won’t have to make a special trip to someone’s home to fix a bug.
Plus, when you support someone, you’ll be notified when the PC you support needs your attention. For example, if the boot time of the PC you are supporting gets longer because of newly installed apps, you’ll get notified about this via email. You can then take action through the email you receive, and shorten their boot time in just one click.
You can do this from your PC or mobile device – wherever you receive email.
Remote access support with Soluto