We collect both personally identifiable information and non-personally identifiable information through Your use of the Site, from Your access and use of the SMA and from Your downloading of Software from the Site.
We gather certain broad, non-personally identifiable information ("Non-PII") about use of the Site, including the number of unique visitors to the Site, the frequency with which they visit the Site and the services preferred by those visitors on the Site. We look at the data regarding use of the Site in summary form, rather than on an individual basis. We gather this Non-PII data so We can learn, for example, which pages of the Site are the most and least viewed by visitors and which third-party websites are referring visitors to the Site. The Non-PII data helps Us determine the extent to which visitors use certain parts of the Site and allows Us to tailor the Site in the future. In connection with these activities, We may use the following standard technologies to collect information:
If You use Software or SMA remote access feature, then We will collect additional technical information such as session logs; connect/disconnect events; and other technical information regarding the remote access sessions. If You use the Quick Question feature, We will collect information about the support request, all correspondence and any screenshots You send. If You use the integrated chat feature of the Soluto service, We will collect technical information regarding the chat, such as events related to the initiation of the chat session and number of messages sent during the session.
We may share both Your personally identifiable information and non-personally identifiable information with Our affiliates, subsidiaries, partners and other third parties, such as third parties who help operate the Site, the Services, the SMA and related databases. We may also use Your Information for:
By submitting PII to Us, You give Us permission to receive it, review it, edit it, store it and use it in appropriate ways and settings. We will not keep Your PII for any longer than necessary to perform the services.
For the purpose of operating Our business, We may transfer PII and Non-PII to service providers who use that information only to provide services to Us. For example, service providers may handle e-mail distribution, market research, information analysis and promotions management on Our behalf. We may also share PII and Non-PII in order to administer the Services, the SMA or the Site. We provide Our service providers with the information they need to perform their services and work with them to protect Your information. In order to better understand Your preferences and better serve You, We may combine information that We receive from You with information that it has or that it receives from other sources, transactions and communications. This may include information from the Site, as well as information from Our contractors, direct mailings, events or other marketing efforts. We also may combine the information that it receives from You with data that is publicly available and data that it receives from other reputable sources.
The Services, Software and SMA provided by Us are not directed to persons under 13. We do not knowingly collect Personal Information or Data from children under 13. If You become aware that Your child is accessing our Site or Services and providing Data or Personal Information without Your consent, please contact us at firstname.lastname@example.org. We will take steps to remove Personal Information and Data from Our Storage Systems and terminate the account should We determine that a child under 13 has accessed our Services, Software or SMA.
We may use email or SMS communications to communicate information about Your usage and Our services. These emails may include: service-related emails; alerts and notifications; tips and tricks for using Our products and services; newsletters and updates. By using Our software or service, You expressly consent to receive these messages from Us. You may unsubscribe from individual emails by clicking on the “unsubscribe” link contained at the bottom of Our emails.